Privacy Policy

1. Data We Collect

We may collect your name, email address, and usage data (pages visited, time on site, device and browser type) when you interact with sib-topup.

We also collect technical data such as IP addresses, referral URLs, and cookies automatically when you browse our site.

2. How We Use Your Data

Your data is used to operate and improve sib-topup, personalise content, respond to enquiries, and send optional newsletters if you have opted in.

We do not use your personal data for automated decision-making or profiling that produces legal effects.

3. Cookies

We use essential cookies to keep the site functional and analytics cookies (e.g. Google Analytics) to understand traffic patterns.

You can manage or withdraw cookie consent at any time via your browser settings or our Cookie Policy page.

4. Third-Party Sharing

We share data with trusted service providers (hosting, analytics, email delivery) strictly to operate sib-topup, under data-processing agreements.

We do not sell your personal data to any third party, ever.

5. Your Rights (GDPR & CCPA)

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data where no legal obligation requires retention.
• Opt-out — California residents may opt out of the sale of personal information (we do not sell data).
• Portability — receive your data in a structured, machine-readable format.
• Lodge a complaint with your local supervisory authority at any time.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by applicable law — typically no longer than 24 months of inactivity.

Analytics data is anonymised after 14 months in line with Google Analytics retention settings.

7. Security

We implement industry-standard measures including HTTPS encryption, access controls, and regular security reviews to protect your data.

No transmission over the internet is 100{38e4517de97b402bca91c06bcd6cf3f210904266f1d15c772b4d9f633ba59360} secure; we encourage you to use strong passwords and keep your devices updated.

8. Children's Privacy

sib-topup is not directed at children under 13. We do not knowingly collect personal data from minors.

If you believe a child has provided us personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via a notice on the site or by email where applicable.

The 'Last updated' date at the top of this page reflects the most recent revision.

10. Contact Us

For any privacy-related questions or to exercise your rights, please reach us at [email protected] or write to sib-topup, 10 Anson Road, #27-15, Singapore 079903.

We aim to respond to all valid requests within 30 days.